Terms & conditions
Article 1 Registration, establishment of travel agreement and payment
1.1 Registration for an activity is possible up to 6 weeks before the start of the activity and takes place online via the internet.
1.2 Registration after the closing date is only possible after consultation and payment of the full travel sum.
1.3 If the participant is a minor, the registration form must also be signed by the parent(s) or guardian(s).
1.4 The travel agreement is established by the offer of Holiday Hikes and the acceptance thereof by the participant, by means of the fully completed registration form and transfer of the deposit due.
1.5 If Holiday Hikes accepts the registration, the participant will receive a registration confirmation in which the agreement regarding the participation in an activity is recorded and an invoice. The deposit is 35% of the total price. If we have to book a flight, the deposit is increased by the price of the flight.
For activities up to €125,- or when registering within 6 weeks before the start of the activity, the full invoice amount must be paid at once. The deposit must be transferred immediately upon receipt; the remaining amount must be paid no later than 8 weeks before the start of the activity.
1.6 If the remaining amount has not been paid on time, the participant is in default. He is informed by or on behalf of the travel organization in writing or via email and then still has the possibility to pay the amount due within 7 working days. If payment is not forthcoming, the contract is deemed to have been canceled on the day of default. Holiday Hikes has the right to charge the cancellation costs. In this case the provisions of art. 3 apply and the already paid funds are settled with the cancellation fees, plus the premium and costs for possible travel and / or cancellation costs insurance, costs for ordered items from the AlpenShop and any costs for rental equipment.
1.7 The person who enters into a travel agreement on behalf of or for the benefit of another person is jointly and severally liable for all obligations arising therefrom. The other party(s), on behalf or for the benefit of whom the agreement is entered into, are also each responsible for their own part.
1.8 No later than 10 to 14 days before the start of the activity, the participant receives detailed information about the activity, the meeting place, the guide/companion, the accommodation, if necessary. travel documents, etc.
Article 2 Travel sum, travel duration and travel program
2.1 All published prices are per person. The amount of the published amounts is based on prices, rates, levies and taxes as known to Holiday Hikes at the time of publication of the relevant activity.
2.2 Holiday Hikes reserves the right, up to 20 days before departure, to make changes to the program, prizes and that, if there are good reasons (changes in exchange rates, substantial price increases in the area where the activity is held, insufficient participants, etc.). Participants have the right to cancel the activity in this case with an increase of more than 10% compared to the published price.
2.3 The activity for which the price applies is indicated separately for each activity. In all activities the costs of transfers are excluded, unless stated otherwise. Loan equipment includes all technical equipment required for the activity, at the discretion of Holiday Hikes. Clothing, backpacks and footwear are excluded in all cases.
2.4 The stated travel time is indicated in whole days, with the day of departure and arrival, regardless of the time, counted as whole days.
2.5 Overnight stays in mountain huts and in hotels are based on half board. In mountain huts, accommodation will take place in 2- or multi person rooms as much as possible; if not otherwise possible, will stay overnight on the bearing/Lager (= "multi-person" sleeping accommodation). Overnight stays in hotels are based on double rooms. If there is a surcharge for a single room requested by the participant, then the participant will be notified by means of the registration confirmation.
2.6 If you want to participate in an activity with a closed group, where the published minimum number of participants is not met, then a surcharge will be charged. The participants will be informed of this by means of the registration confirmation.
Article 3 Cancellation and modification by the participant
3.1 With the exception of in art. 1.6 described in case of ´default due to late payment´, a cancellation of the travel agreement can only be made in writing and by registered mail. The date on which the cancellation notice is received is decisive in this respect. In case of cancellation, each participant owes the following amounts:
a. on cancellation up to 42 days before the start of the activity: the down payment
b. cancellation from the 42nd day (inclusive) until the 28th day before the start of the activity: 30% of the invoice amount, with a minimum of the deposit
c. in case of cancellation from the 28th day (inclusive) up to the 21st day before the start of the activity: 50% of the invoice amount, with a minimum of the down payment
d. in case of cancellation from the 21st day (inclusive) to 14-the day before the start of the activity: 75% of the invoice amount, with a minimum of the deposit
e. in case of cancellation from the 14th day (inclusive) before the start of the activity: the full invoice amount
In all cases, the reservation costs and the premium and costs for any cancellation and travel insurance are also due.
If a flight is part of the trip, the cancellation conditions of the relevant airline apply to the flight.
3.2 The conditions of this insurance also apply to the cancellation insurance.
3.3 Up to 28 days before the start of the activity, the participant may request an amendment to the travel agreement, which will be made as far as possible. The request for change may not have the nature of a cancellation.
3.4 The change costs are € 25.00 per person; if there are other costs related to the change for the participant, the participant will be notified of this change.
Article 4 Cancellation and modification by Holiday Hikes
4.1 Holiday Hikes has the right to cancel the registration if the number of applications for the relevant activity at the end of the registration period is less than the minimum number of participants as stated in the relevant publication. In this case, Holiday Hikes is entitled to cancel the activity without compensation. The participant then receives the already paid amount, including reservation costs and the premiums and costs of any cancellation and travel insurance, return. Holiday Hikes strives in this case to offer the participants a new, free alternative offer for an activity.
4.2 Holiday Hikes and the persons conducting the activity for Holiday Hikes have the right to make changes to the program, if this is in the interest of the participant(s) and the safety, as well as the participant(s) of to exclude (further) participation if, in their opinion, mental or physical problems reveal themselves to them that the journey or course is, in their opinion, made difficult or prevented (or threatened to become). This provision also applies in case of misconduct.
In these cases, the participant is not entitled to a refund of what he / she has paid or owes to Holiday Hikes.
4.3 Holiday Hikes also has the right to cancel or change the activity if one of the special circumstances mentioned under 6.2 occurs. In this case too, the participant is not entitled to a refund of what he / she has paid or owes to Holiday Hikes.
Article 5 Obligations of the participant
5.1 At the start of and during the activity, the participant must be in possession of the required documents, such as valid passport or other authorized identity documents, visas, vaccination certificates, insurance certificates, etc. If the participant can not or can not fully experience due to lack of such a document, all associated costs are for the account of the participant.
5.2 The participant is obliged to comply with all instructions given by or on behalf of Holiday Hikes before and / or during the activity in the interest of the proper course and safety.
5.3 The participant is obliged to take out a properly covering travel insurance, which also covers outdoor risks. Travel insurance can be taken out through the mediation of Holiday Hikes. Holiday Hikes can also require proof of such insurance.
5.4 The participant can be excluded from further participation in case of misconduct, non-compliance with instructions from the management during the activity, the taking of activities on the own initiative in alpine terrain, not having the right equipment as published in the activity list belonging to the activity, or when the participant reveals such a mental and / or physical condition, including physically or technically insufficient skill, that further participation stagnates the good progress or safety of the activity. All consequences and costs resulting from this exclusion are for the account of the excluded party. He / she can not claim a refund which he / she has paid or owed.
5.5 The participant is, when booking a guided as well as a self-guided tour, liable for a sufficient (physical) preparation, adequate self-assessment and gear preparation. In case of a self-guided tour, the participant is also liable for evaluating the daily route, weather forecasts and local circumstances and making the correct program for pursuing the tour.
Article 6 Liability
6.1 Holiday Hikes is responsible for the proper execution of the activities according to the applicable standards, on the spot where the activities take place and also taking into account the adventurous nature of the activities that Holiday Hikes organizes. Holiday Hikes assigns the execution of its activities to suitably qualified persons.
6.2 Holiday Hikes is not liable for any damage and / or injury that is, directly or indirectly, caused or may be caused to participants / third parties, during one of the activities or use of the by or via Holiday Hikes made available materials, equipment, means of transport, etc. Also no liability is accepted for the consequences of special circumstances, caused by mechanical breakdowns, natural disasters, riots, acts of war, weather and terrain, strike, illness or other calamities.
6.3 The participant is liable for damage, loss or theft of the information made available or leased by or via Holiday Hikes
6.4 Holiday Hikes is not liable for any costs coming from interrupting / cancelling any activity, tour or other product organised by Holiday Hikes, based on insufficient physical condition of the participant (s).
6.5 Holiday Hikes is not liable for any damage and / or injury coming from insufficient physical condition of the participants (s).
6.6 Holiday Hikes is not liable for any costs, damage and / or injury coming from incorrect judgement by the participant (s) themselves during a self-guided tour
6.7 Holiday Hikes is not liable for any costs coming from interrupting / cancelling any self-guided activity, tour or other product organised by Holiday Hikes, based on incorrect judgement by the participant (s) themselves during the activity, tour or other product
Article 7 General
This website is owned and operated by Holiday Hikes and is made available on the following terms and conditions. By using the website you accept these terms and conditions, which shall be interpreted according to the laws of Europe.
Article 8 Google Analytics Addendum
8.2 You can prevent data collection via Google Analytics by clicking here. An "Opt-out Cookie" shall then be applied to your website which shall prevent any future collection of your data when visiting this website.
8.3 Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).
Article 9 Data Protection
Holiday Hikes´use of personal information supplied by you when you use this website in line with the data protection act.
Article 10 Licence
Holiday Hikes grants you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for any purpose without the consent of Holiday Hikes. You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to Holiday Hikes.
Article 11 Changes to the Website
Holiday Hikes may at any time make alterations to or withdraw this website or any part of it.
Article 12 Links to other Sites
This site contains links to other sites we do not accept any responsibility for the content of those sites, the owners of which do not necessarily have any link, commercial or otherwise, with Holiday Hikes.
Article 13 Limitation of liability
13.1 Holiday Hikes excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. Holiday Hikes shall not be liable for any loss or damage suffered as the result of the use of this website. The views expressed by contributors to this site may not be those held by Holiday Hikes.
13.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of Europe. Disputes arising in relation to the website shall be exclusively subject to the jurisdiction of the courts of Europe.
14.2 Definitions: Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on a User's device.
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject: Data Subject is any living individual who is the subject of Personal Data.
User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
14.3 Information Collection And Use: We collect several different types of information for various purposes to provide and improve our Service to you.
14.4 Types of Data Collected
14.5 Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, Name, Address, State, Province, ZIP/Postal code, City, Cookies and Usage Data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
14.6 Usage Data: We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Article 15 Tracking & Cookies Data
15.2 Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
15.3 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
15.4 Examples of Cookies we use: session cookies (we use these cookies to operate our Service) and preference cookies (we use these cookies to remember your preferences and various settings).
Article 16. Use of Data
16.1 We use the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Article 17 Retention of Data
17.2 We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Article 18 Transfer Of Data
18.1 Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Article 19 Disclosure Of Data
Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Article 20 Security Of Data
20.1 The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
20.2 Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
20.4 Holiday Hikes may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
For payment processing purposes
To comply with the law
Article 21 Your Data Protection Rights Under General Data Protection Regulation (GDPR)
21.1 If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Holiday Hikes aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
21.2 If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
21.3 In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Holiday Hikes relied on your consent to process your personal information.
21.4 Please note that we may ask you to verify your identity before responding to such requests.
21.5 You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Article 22 Payments
22.1 We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
22.3 The payment processors we work with are: PayPal
Article 23 Links To Other Sites
23.2 We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Article 24 Children's Privacy
24.1 Our Service does not address anyone under the age of 18 ("Children").
24.2 We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Article 26 Contact Us
Kaprun, May 2018